讀書筆記:大前研一教你立刻交涉成功的商用英語

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英語不是直譯母語
例如需要解釋「為何工作比預計時間還晚完成時」

不好的說法:
Why~~
Explain to me.
Stop it.
Don't do it.
Please turn in this report by Wednesday.

基本上要以「自己」為主語:
I was expecting to receive it yesterday. Can you tell me why that didn't happen?

I would be very happy to wait for another three days, if you have a good reason.

I wouldn't do it.
Not today.
If it's possible, I would like to see this report by Wednesday.


開會時,常用關鍵字
Objective
The objective of this meeting is to decide next year's budget.
The objective of this meeting is to build consensus within the team.
We want to know the main objective of this promotion.

Facilitate
He did well in facilitating the meeting.
She is a great facilitator.
She was very good at facilitating discussions between the two groups.

Clarify
Let me clarify my point. First, ~
Could you clarify what you're proposing?
Could you clarify your point?
We hope to clarify some points before we sign the contract.
I am here to clarify any points that are still unclear.

Reservation
I have reservations about this plan. 我對這項計畫持保留態度
He seems to have reservations about this decision.
We have some serious reservations about the project.

Share
Let me share with you some key factors.
Let me share with you my opinion on this issue.
I would be happy to share my observations on this business plan.

Overview
First, let me give an overview of the project.
Here's an overview of some changes.
Let me go over an overview of this presentation.

Refer
Please also refer to page 30 in the catalogue.
Please refer to the handout for details.
Refer to the following page for further information.

Summarize
Could you summarize what you just said?
The results of the survey can be summarized as follows: ~
In this section, I will summarize the report.

Announce
We are happy to announce the launch of two innovative services.
We expect to announce details later this month.
We regret to announce that our new product has been cancelled.

Launch
Our company launched a new business in Indonesia.
We will launch a new brand in September.
She is now preparing to launch a new career as a photographer.

Release
This model will be released as a limited edition.
We decided to release a new product in November.
The company released some details about their relocation.

Commit
We are commited to improving customer satisfaction.
We are commited to excellence.
We are commited to preserving our environment's precious natural resources.

Aim
We aim to acquire 1 million new users.
The company is aimimg for 20% profitability this year.
We aim to double our revenue by implementing this new strategy.

Generate
We will generate profit.
I'm sure this approach will generate a lot of leads. 我相信這套做法可以開發許多潛在顧客
The company generated 10% more profit compared to last year.
The chart shows a robust growth in profits generated from the company's activities.

Produce
We produce mobile phones.
We will be able to produce more parts by installing the new machine.
This plant produces SUVs.

Advantage
These are the advantages fo proceeding with this plan.
The advantage of thie method is that it is cost-saving.
His plan has the advantage of being less expensive than the other proposals.

Achieve
We achieved a 20% increase in sales year-on-year.
We've achieved a gradual increase in sales.
We are here to help talented workers achieve their full potential.
What do you hope to achieve by the age of 60.

Team
The team worked very hard together and delivered great results.
We have to come together as a team.
Mr. Yamada will join the team next week.

Delegate
I will delegate this project to you.
You have to learn to delegate more.
She did a great job handling the delegated task.
We are making great progress.
The proejct is making steady progress.
We are making progress toward the goal for this fiscal year.

Feedback
Could you give us some feedback on the presentation?
Thank you for your feedback.
I'm glad we got positive feedback from the users.

Performance
The performance of your department is 10% higher than last year.
What can we do to improve our performance?
Could you give us an update on the quarterly performance?
We are seeing strong performance in the mobile application sector.

Result
The annual results show significant improvement in sales.
Our campaign resulted in a big success.
I made 500 calls to companies, which resulted in 25 new leads.

Focus
We will focus on research and development this year.
You need to focus on your task.
We need to focus our efforts on getting the work delivered on time.

Develop
We have to develop a new rating system.
We have to develop a framework that works.
We are constantly developing new ways of simplifying our business process.

Execute
We will execute the plan from Monday.
This restructuring plan will be executed in May.
This strategy will be executed from Monday.
The company executed the strategic plan announced last year.

Promote
Let's promote this service through word of mouth.
Our section is working on a campaign to promote brand awareness.
We were discussing the sales promotion plan for next year.
She got promoted yesterday.

Expand
We intend to expand our business into China.
Our competitor has expanded its market share by 10% over the last year.
We are planning on further expansion.

Challenge
We are facing a big challenge.
That's a challenge.
I like facing challenges.
He challenged an expected notion of business.

Issue
We need to talk about this issue.
We must resolve the issue.
What would you say it the most important issue?

Improve
We can improve our operation.
We have to improve our work efficiency.
We should improve the service based on customer feedback.

Opportunity
I want to take this opportunity to thank everybody.
This is a perfect opportunity to launch the campaign.
This is such a rare opportunity.

Perspective
His advice made me see the issue from a broader perspective.
Let's see this issue from a different perspective.
From my perspective, there is no problem with the analysis.

Consider
Could you consider the other option?
Let's consider other options before we make a decision.
Could you consider my proposals?
Thank you for your consideration.

Monitor
Let's monitor the progress.
Let's monitor the sales before we make a decision.
We monitored the consumer behavior at the drug store.

Revist
We'll revisit this issue next summer.
Let's revisit this topic at a later time.
This issue is worth revisiting.
We're not sure whether this is worth revisiting.

Update
We will keep you updated.
Keep us updated.
Give me an update on the situation.
Please keep me updated on the status of your project.
The data is updated about once every two weeks.

Manage
We managed to complete the task.
He managed to come in time for the meeting.
She manages a department of ten people.
He manages a software development company.

Solve
We will solve this problem.
The problem was easily solved.
What do you think should be done to solve the issue?

Report
I will report on the progress of the project.
He reported on the project to his manager.
I report to Mr. Okawa, our executive vice president.
Who do you report to?

聽不懂對方所說的話時,可用底下說法:
I can't follow you.
I'm confused.

What do you mean?
Could you explain?

透過「PREP」方法讓敘述有層次:
Point: My point is that...
Reason: The reason why I mentioned it is that...
Example: For example...
Point: That's why...

想向對方確認狀況時,可用下列句子:
Let me clarify what you said.
Could you give us more detailed information?
Could elaborate a little bit?
Let me ask some questions.
My I ask some questions?

對聽力沒自信時,可說:
May I ask all of you to speak slowly and clearly?
May I ask you to enunciate?
Please clarify idioms.
Please avoid idioms.

爭取緩衝時間時:
Well, I think have two things to say.
Actually, I had exactly the same idea. However...
Let me think.

不知道對方是哪裡人時,不要用Which country,改用下面的問句:
Where are you from?
Where is your home town?

初次見面場合中,可用帶有正面語意的句子:
I'm very excited to be here.
I was looking forward to coming here.

要指出對方的問題點並給予建議時:
I'm concerned about ...
I'm worried ...
說完後,可再加上:
If you have any requests,...
If you have something you would like me to help you with,...

過去式可用於表達難以開口的事
Do you want some sugar for your coffee? 咖啡要加糖嗎?
Did you want some sugar for your coffee? 您的咖啡是否需要加砂糖?

I wonder if you could work this Saturday.
I wondered if you could work this Saturday.

本來打算這麼做,但是失敗了。
I wanted to ... 的感覺不夠強,可改用I've been wanting...
I've been meaning to ... 一直在想著...

I've been wanting to ... 一直很想要...

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